Terms & Conditions
Terms & Conditions
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING OUR WEBSITE
- These Terms
The Terms and Conditions outlined below apply to purchases made from the website: www.arilondon.com
Your acceptance of the Terms and Conditions is given when you make a purchase from ARI London. It is important to read these Terms and Conditions carefully before buying goods from our website. These terms tell you who we are, how we will provide goods to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you have any questions about any aspects of our website, please contact us.
- Information about us and how to contact us
2.1 Who we are. We are ARI London Ltd, a company registered in England and Wales. Our company registration number is 11127955 and our registered office is at Kemp House, 160 City Road, London, EC1V 2NX
2.2 How to contact us. You can contact us by writing to us at email@example.com
2.3 How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
- General Information
We will endeavour to make sure that all information on our website is accurate and correct at all times and will try to resolve all information errors on the website as soon as reasonably possible. If you believe that such an error has affected your purchase, please contact us although we must stress, this does not admit liability on ARI London’s part.
- Our contract with you
4.1 How we will accept your order. Acceptance of your order and formation of a contract of sale takes place when your order has been dispatched and we have sent you an email confirming this. You agree that your order is an offer to purchase the product(s) listed in your order to us on the terms and conditions set out herein. You agree that an order is engaging in a contract with ARI London Limited. All orders are subject to acceptance and availability. Items that are placed in your shopping basket are not reserved and may be purchased by other customers. We will inform you if we are unable to complete your order.
Please note that after submitting an order to us, we will send you an order acknowledgement email. This email will include your order number, details of the items you have ordered from us and delivery details. Please note that this email is an acknowledgement of your order only and does not constitute an acceptance of your order.
When placing an order for the first time, you may be required to or may be offered the option to register with us and complete certain required fields on a form. Where we ask you to provide and use identifying names and passwords to access restricted parts of our website, it is on the condition that you shall be responsible for ensuring that such details are kept confidential and secure at all times.
Order status may take up to 2 hours to update after your order has been placed. Please note that payment will be debited from your card when your order is in the process of being prepared for dispatch.
4.2 If we cannot accept your order. If we are unable to accept your order for any reason, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because a credit reference we have obtained for you does not meet our minimum requirements, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
4.3 Your order number. We will assign an order number to your order when we send you an email acknowledgment following the placing of your order. It will help us if you can tell us the order number whenever you contact us about your order. This is not an order confirmation or order acceptance from ARI London.
4.4 Different Countries. ARI London ships to the United Kingdom, Europe (Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Russia) and the United States of America. Import duties and taxes will be the responsibility of the customer should goods be ordered from our website for delivery outside the UK. These costs cannot be predicted and are outside our control.
4.5 Currency. Your card will be charged in the currency you choose: GBP £, EUR € or USD $. You may change the shipment country and the currency displayed at any time. Prices for shipment to the UK will be shown in GBP £. Where shipment is outside Europe to the Americas, prices are shown in USD $. Prices for shipment to all other countries will be shown in EUR €.
4.6 Pricing. Prices shown on the website are in Pounds, Dollars or Euros and are inclusive of VAT at the applicable rate. Prices do not include delivery costs.
All prices and offers remain valid as advertised from time to time. The Pounds, Dollar or Euros price of a product displayed on the Website at the time the order is accepted will be honoured, except in cases of obvious error.
Product prices are set at the beginning of each season using existing currency exchange rates. These prices are subject to change if the applicable currency exchange rate changes before your order is accepted or the items are subject to markdowns at any time during the selling period.
If you are a customer whose credit/debit card is not denominated in Pounds, Dollars or Euros, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction. All orders are placed with ARI London Limited, which is a UK entity. Your card issuer or payment method provider may therefore apply other international bank charges. We have no control and cannot predict the amount of these charges. Please contact your issuing bank before placing your order if this applies to you.
4.7 VAT. If you are in the UK and choose to have the goods shipped to the UK, prices will be shown inclusive of VAT (where applicable) at the current rate. If the country of shipment is outside the UK but within the EU, prices will be shown in euros inclusive of VAT. All other countries are shown a price excluding VAT as no VAT will be due on these orders. For any queries in respect of VAT, we recommend contacting HMRC or for more information you can also visit hmrc.gov.uk/vat.
- Our Products
With regard to shopping online on our website, please be aware of the following:
5.1 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. Sizes and measurements are approximate only.
5.2 Product packaging may vary. The packaging of the product may vary from that shown in images on our website.
5.3 All goods and products are subject to availability. This means we may not be able to supply your order until we have checked our stock.
5.4 Delivery Timings. Delivery timings are estimates only.
- Your right to make changes
If you wish to make a change to the product(s) you have ordered, please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see “Your rights to end the contract”).
- Our right to make changes
We reserve the right to change these Terms at any time and we encourage you to revisit these Terms periodically to ensure that you are at all times fully aware of our Terms. Any changes are effective immediately upon posting to our website. Your continued use of the Website constitutes your agreement to all such Terms.
- Insurance and Delivery
8.1 Ownership. Ownership of any products ordered by you from us shall pass to you on the date and time of delivery to your nominated address. The goods are your responsibility from the time we deliver them to the address you gave us.
8.2 Insurance. ARI London insures each purchase during the time it is in transit until it is delivered to your specified delivery address.
8.3 Signature. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by us, and transfer of responsibility in the same way.
8.4 Instalments. We shall be entitled to supply your purchases in instalments and each instalment shall be deemed to constitute a separate contract with us, and we shall be entitled to supply only part of an order.
8.5 Timings. Please note that we aim to dispatch all orders within 48 hours. Delivery times appearing on the site are estimates and are to be used as a guide only and commence from the date of dispatch. In any event, we will deliver the goods to you within 30 days of the day on which we accept your order. ARI London is not responsible for any delays caused by destination customs clearance processes.
8.6 Delivery costs. The costs of delivery will be as displayed to you on our website.
8.7 Delays. We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
- Returns and Exchanges
9.1 Right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (ICACRs)
If you are based in the EU, then under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (ICACRs), you have the right to cancel your order with us within 14 days provided you give us written notice.
The cancellation period will expire 14 days from the day after the day on which you (or someone you nominate, other than a carrier) receives the last item of your order. To exercise the right to cancel, you must inform us by email to: firstname.lastname@example.org
For orders cancelled under the ICACRs, we will issue you with a full refund including the shipping cost paid by you. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make reimbursement without undue delay, and not later than: (i) 14 days after the day we receive back from you any of the goods supplied; or (ii) (if earlier) 14 days after the day you provide us with evidence that the good have been returned; or (iii) if no goods were supplied, 14 days after the day on which we are informed about your cancellation.
We will make reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the re-imbursement.
In the event that we have sent goods to you and you have cancelled your order, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent the goods back, whichever is the earliest. If we do not receive the goods back, we may arrange to have them collected from you at your cost.
You shall return cancelled orders without undue delay and in any event not later than 14 days from day on which you communicate your cancellation of the contract to us. The deadline is met if you send the goods before the period of 14 days has expired.
You will have to bear the cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling, other than what is necessary to establish the nature, characteristics and functioning of the goods.
When you place an order with us on www.arilondon.com, you have 14 days from receipt of your order to request your returns number. You will receive your returns number by email. Any unsuitable items must then be returned within 14 days of receiving your returns number.
All returns should be sent back to us in the original packaging provided and the items should be returned unworn and in perfect condition with all ARI London garment tags still attached. Returns that are damaged, soiled or returned without their original packaging and labels may not be accepted and may be sent back to you.
Before your parcel leaves our warehouse, it is properly checked and controlled by our packing team. If you receive an item which is damaged, please contact us at email@example.com immediately.
If your item is faulty, we can offer alternatives such as repair or exchanges. For more information, please contact our customer services team at the email address above.
Item(s) must be returned from the original shipping country with all relevant returns paperwork. Please ensure that the returns address label provided is attached to the outside of the box. Please note that we may not refund item(s) that are sent without the proper returns paperwork. Orders sent back from a different destination may incur additional charges and be delayed in customs.
If you need any assistance with regard to returns and exchanges, please email customer services on firstname.lastname@example.org
All successfully returned items will be credited to your original method of payment. The original shipping charges will not be refunded. If your return was purchased in a currency other than your local currency, refunds will be paid in the same currency. Due to fluctuations in currency rates the amount refunded may be slightly higher or lower than the price originally paid. On receipt of return, we shall process the refund as soon as possible. If you have any queries, or wish to discuss the returns procedure in further detail, please email client services on email@example.com
Payment can be made by Visa, MasterCard and American Express. Payment will be debited and cleared from your account upon completion of the order process on the website. You can also use PayPal, removing the need to enter your credit card details. When you select the PayPal option at checkout, you will be directed to the PayPal site to ‘Log In’ to your PayPal account and review the total amount to pay before clicking ‘Pay Now’. Once you click ‘Pay Now’ your transaction is complete and you will be returned to arilondon.com.
You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
To help ensure that your shopping experience is safe and secure, we use special security systems to encrypt your payment details, making it virtually impossible for these to be read over the internet.
For your security, you will always be asked to enter your CVV code at checkout. We receive authorisation to charge your account once the order is placed and the pending transaction will be settled upon dispatch. For security and fraud prevention, all orders made with a credit or debit card are subject to authorisation and our fraud team may ask for further details before an order is processed.
We have the right to cancel your purchase without prior notification. Examples of occasions we may choose to cancel your purchase are: your card details have been flagged by our fraud screening processes or are declined by our fraud screening process.
We take reasonable care (in so far as it is in our power to do so) to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.
- Intellectual Property
Unless otherwise stated, all intellectual property rights, (including but not limited to copyright, trade marks, registered and unregistered designs, database rights, domain names and goodwill (“Intellectual Property Rights”) in all content included on our website is the exclusive property of ARI London Limited or its licensors and is protected by applicable legislation around the world. Any commercial use, including the reproduction, modification, distribution and transmission of any content is strictly prohibited without the consent of Ari London Limited.
- Third Party Links
We are not responsible for the content of any off-website pages or any other websites linked to or from our website. Links appearing on our website are for convenience only and are not an endorsement by us, our affiliates or our partners of the referenced content, product, service, or supplier. Your linking to or from any off-website pages or other websites is at your own risk. We are in no way responsible for examining or evaluating, and we do not warrant the offerings of, off-website pages or any other websites linked to or from the website, nor do we assume any responsibility or liability for the actions, content, products, or services of such pages and websites, including, without limitation, their privacy statements and Terms. You should carefully review the Terms and privacy policies of all off-website pages and other websites that you visit.
Please read our Cookies Policy, which sets out information about the cookies used on our website and tells you how you can delete or restrict them.
- Other important terms
15.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.
15.2 You need our consent to transfer your rights to someone else.
15.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
15.4 If a court finds part of these terms illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
15.5 Even if we delay in enforcing these terms, we can still enforce them later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
15.6 Which laws apply to these terms and where you may bring legal proceedings. These terms are governed by and construed in accordance with English law and subject to the exclusive jurisdiction of the English Courts.
- Social Media Competitions
17.1 Entires & Nominees must be over 18 & UK based.
17.2 The prize is in the size stated and will be a sample in pristine condition.
17.3 The prize is non returnable, nor can it be replaced by the monetary value.
17.4 The winner will be chosen at random and shall be announced within 24 hours of the competition closing.
17.5 All prizes will be sent within the UK only, by standard delivery, (expect Christmas delivery delays, which are out of our company’s control).
- Discount Codes
17.1 Discount Codes will be issued from time to time for seasonal offers, promotions or may be gifted by the brand.
17.2 Discount codes can only be used once and therefore, cannot be used in conjunction with other discount codes.
17.3 Unless otherwise specified, the discount code should not apply to items on sale.